Computer Support Volunteers (ongoing position)

South Gloucestershire’s libraries provide free access to computers, the internet, email and online resources and free Wi-Fi access for all members of the public. Library staff assist the public in using our facilities and when requested can signpost to further local help through our colleagues in the Council’s Community Learning Service, and through courses run by South Gloucestershire and Stroud College in many of our libraries.

Quite often, especially with those new to IT, a more in-depth one-to-one approach is needed and this is where we see a role for computer volunteers. We are thus seeking individuals who:

• Are competent and confident users of computers, conversant with use of the Internet and email, and are familiar with Microsoft Office software. An ability to manage photos and music downloading, along with an awareness of social networking sites such as Facebook, would also be desirable.
  
• Have a general interest in online information sites hosted by the library and an ability to explore these with customers, such as Ancestry and online encyclopaedias.
  
• Demonstrate excellent interpersonal and customer care skills, are comfortable with people of all ages and backgrounds; enjoy helping others and have patience.
  
• Especially encourage those who are afraid of IT, helping them make the most of the services on offer, particularly encouraging individuals to take advantage of online training resources such as www.learnmyway.com
  
• Supporting those who are applying for jobs, composing CVs, contacting the Council or using sites such as www.gov.uk and Universal Jobs match.

Volunteering is available at any time libraries are open. You can be as flexible as you like in the pattern of hours you do, and at times that suit you.

Interested in this opportunity? Please ask library staff for an application form to be returned to the librarian or for further information, please contact us by phone or email.

44 West Walk, Yate BS37 4AX

Tel: 07718 130 916

E-mail: